Warranty claims when your dealer is far away
No — you don't drive it back. For parts we ship direct to you, and for full hull replacements we coordinate with the dealer behind the scenes so the swap happens locally.
No — you don't have to physically return to the dealer for most warranty issues. We've built the claim flow so distance from your dealer doesn't matter.
Parts replacements ship direct to you
Steering handle, rudder, drive, hardware, seat parts, drain plug — anything that fits in a standard parcel ships from our Tennessee warehouse straight to your door. The dealer doesn't need to be involved. File the Claims Form, we approve, the part ships.
That's true whether you bought from a dealer 15 minutes away or 6 hours away.
Full hull replacements happen through the dealer — but we coordinate
If the issue is at the hull level (manufacturing defect, leak, structural problem on the boat itself), the swap does have to go through a dealer, because that's how kayak freight works — a full hull moves on a freight truck, not parcel.
Here's how that's actually handled: we coordinate with your dealer behind the scenes. They handle the swap logistics with you locally — usually that means they receive the replacement, contact you to schedule pickup, and process the old hull back through our channel. You don't have to drive 6 hours, you don't have to figure out a freight return, and you don't have to manage two threads (one with us, one with the dealer).
Once your claim's approved, we loop the dealer in, and they take it from there. You'll usually hear from the dealer within a few days to schedule the local hand-off.
What to do now
File through the Claims Form. Include the dealer you purchased from when you fill it out — that's the missing piece most people forget, and it's the field we need to start dealer coordination.
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