Warranty claims and the 30-day return window
No — filing a warranty claim doesn't void your return options. Kayak returns are handled by the dealer's policy, not ours, so a warranty claim with us is a separate track.
No — filing a warranty claim does not void your return options. The two flows are separate, and one doesn't lock you out of the other.
Why they're separate
Cajo handles warranty claims (defects, missing parts, manufacturing issues). Dealers handle returns, because the dealer is the entity you actually purchased from — they own the return policy on that sale, and they're who you'd request a refund through.
That means a warranty claim with us doesn't touch the dealer's return clock. If you decide later that the boat isn't right for you and your dealer's return window is still open, you can still return it under their policy.
What this looks like in practice
- You discover a missing rudder out of the box. You file a claims form, we ship the rudder direct. Your dealer return window is unaffected.
- You take the boat out, decide it's not for you. You contact the dealer for a return per their policy. Any warranty fix we already shipped doesn't disqualify you.
When to think about both at once
If something major is wrong on arrival — a hull-level defect, freight damage that's beyond a part swap — file the claim first (so the issue is documented with us) AND contact the dealer immediately. Both teams will work in parallel. Don't sit on either side waiting for the other.
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