Warranty claims: info you'll need to file
HIN, delivery date, 3–4 photos of the issue from different angles, and a short description of how it first appeared — plus a quick video for anything broken.
Five things speed up every claim. Have these ready before you open the Claims Form and we can usually approve a replacement on the first pass — no follow-up emails.
The checklist
- Hull Serial Number (HIN) — etched on the stern starboard side of the hull. It's a 12-character string that starts with our manufacturer code. The HIN tells us exactly which boat (and which production batch) you have, which is how we connect your claim to known-issue runs.
- Date of delivery — when the boat or accessory actually arrived. Not the order date.
- 3–4 clear photos from different angles — the issue itself, plus enough context to see what we're looking at. Good lighting helps. If you can stage one of the photos with the HIN visible, even better.
- A short description of how it first appeared — was it like that out of the box, did it happen on the third paddle, did the prop start drifting after a saltwater day? The "when" helps our QA team trace the root cause.
- Short video for broken / moving parts — a 10-second clip of a binding steering handle, a misaligned prop, or a cable that won't move freely tells us more than five photos. Phone video is fine.
Where to find your HIN
The HIN is etched (not stickered — it's part of the hull) on the stern starboard side of every Cajo. On a rigid Outpost or Terra, look on the back-right corner of the hull when you're standing behind the boat looking forward. On a Highlander inflatable, it's printed on the manufacturer panel near the valve.
If you can't find it or can't read it, snap a photo of where you looked and we'll help confirm.
What slows a claim down
- HIN missing or unreadable in photos
- Dealer info missing (especially for hull-level claims that need dealer coordination)
- Photos only of the box / packaging, not the issue
- Description like "it's broken" with no specifics on when or how
Spending an extra two minutes on the form saves an extra two days on the back end.
Related links
Was this helpful?
Still need a hand?
Talk to us