Multiple defects: the fastest fix path

If you've got more than one issue going on — say a missing rudder, a misaligned drive prop, and a steering handle that's binding — don't open three separate claims. One submission with all of it on there is faster every time.

Here's why and how.

File one claim, not three

Submit a single claim through the Claims Form with your kayak's HIN, plus photos and a short video for each issue. Once it's in, the CAJO Claims Team can:

• Ship a CAJO Spare Parts Kit to cover common hardware in one go
• Add any specific replacement parts on top (steering handle, drive, rudder, etc.) based on what you described
• Send everything in one batch instead of three staggered shipments

That gets you back on the water faster and gives our product team a cleaner picture of what's happening on that batch — which feeds back into QC.

What to include for each issue

For every separate problem on the kayak:

1. A short label — "steering handle binding," "drive prop sits at 45°," "missing rudder," etc.
2. 3–4 photos of the issue
3. A short video (10 seconds) if anything moves or doesn't move the way it should — binding handles, misaligned props, frayed cables
4. A short description of when it first appeared — out of the box, third paddle, after a saltwater day

That's the same checklist as a single-issue claim, just multiplied. The Claims Form has space for it all in one submission.

What you'll get back

A reply from the Claims Team within a few business days listing what's being shipped and the timeline. For known-issue parts (steering handle, prop alignment, missing rudder from early kits) we don't usually need much back-and-forth — we know the fix and we send it.

Related links

• How to file a warranty claim, step by step
• What info you'll need to file a claim
• What's covered under the Cajo warranty
• My kayak arrived missing the rudder or steering handle