Shipping policy
At Camino Journey, we are committed to ensuring a seamless shopping experience for our customers. Please review our shipping policy, which outlines important details regarding the shipment of our kayaks, trailers, boards, and other items.
Processing and Delivery Times:
Orders placed on CaminoJourney.com are processed promptly. Delivery times vary depending on your location and shipping method.
Shipping Costs:
Camino Journey offers free FedEx or UPS Ground shipping on orders over $99 (excluding tax and shipping costs) within the lower 48 states. For orders shipping via FedEx that are less than $99, shipping charges will be calculated and displayed at checkout.
Expedited Shipping:
For orders shipping via freight carrier, expedited shipping is not available. For orders shipping via FedEx or UPS, expedited shipping options may be available. If expedited shipping is available for your order, the available options, along with applicable shipping charges, will be displayed at checkout.
Please see the table below for a summary of our shipping policies. Delivery time does not include order processing time.
| Shipping Option | Price | Products |
|---|---|---|
|
FedEx or UPS Ground (5-10 business days) |
Free for orders over $99 (excluding tax and shipping costs), orders below $99 will be calculated at checkout | Standard items |
|
FedEx or UPS Ground Home Delivery (3-7 business days) |
Calculated at checkout | Standard items |
|
FedEx or UPS 2-Day (2 business days) |
Calculated at checkout | Standard items |
|
FedEx or UPS Standard Overnight (1 business days) |
Calculated at checkout | Standard items |
|
Freight Shipping (10-25 business days) |
Calculated at checkout | Kayaks, Trailers, Boards, Motors, etc. |
Shipping Partners:
We utilize reputable shipping carriers such as FedEx or UPS to deliver our products reliably and efficiently.
Domestic Shipping:
— We ship to the lower 48 states within the United States.
— Our products, including kayaks, trailers, and boards, may be shipped via freight carrier.
— All other Camino Journey products are shipped via FedEx, UPS or USPS.
Shipping to Hawaii, Puerto Rico, Guam, and Territories:
— We offer shipping of standard items to Hawaii, Puerto Rico, Guam, and U.S. territories.
— We do not ship freight items, such as kayaks, trailers, and boards, to these locations.
International Shipping:
— Camino Journey ships non-freight items internationally.
— Shipping costs will be calculated at checkout.
— Please anticipate longer shipping times for international orders.
Freight Shipping Delivery Time:
Freight shipping for items such as kayaks, trailers, and boards typically takes 10-25 days for delivery.
Receiving Freight Deliveries:
— An adult aged 18 or older must be present to receive all freight deliveries.
— You may be required to assist the driver with unloading.
— Thoroughly inspect your entire order before signing for delivery. The driver should wait for your confirmation of the product's condition before departure.
— If any damage is found upon inspection, refuse the shipment, and mark "Refused due to damage in transit" on the bill of lading.
Tracking Your Order:
— You will receive an email notification with a tracking number to monitor your order's status.
— Please allow several days for order tracking to become available.
Should you have further inquiries about our shipping policy or require assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to support you throughout your journey with Camino Journey. Thank you for choosing us for your kayaks, trailers, boards, and more.